Telephone English Conversation

If answering a business call, start by introducing yourself or if the caller fails to identify themselves, then you could ask them to state who they are by using the following phrases:
‘Hello’ ‘Good Morning’
‘This is ___ speaking’
‘Could I speak to ___ please?’ ‘I would like to speak to ___’
‘I’m trying to contact ___’
‘I am calling from ___

Asking for more information / Making a request:
‘May I ask who’s calling please?’
‘Could I speak to someone who ___?’

For a complete course of Telephone English, find pdf here:
https://drive.google.com/file/d/1CeyO_lSAesxDunetwcJinqj5ZrvC_q7w/view?usp=sharing

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